Frequently Asked Questions
SHIPPING AND DELIVERY - LEVEL 4 LOCKDOWN: Cape Town AREA ONLY!
Where do you ship to?
We ship all products except the frozen Acai, to all main centres & regionally. The frozen Acai is ONLY shipped in Cape Town.
(Main centres are namely: Johannesburg, Durban, East London, Port Elizabeth, George, Cape Town and Bloemfontein)
How much does shipping cost?
R85.00 Standard Delivery
How long will shipping take?
Shipping should be delivered within 3 - 5 working days.
Frozen Acai Packs are shipped in cold boxes. Please ensure you have a freezer available at your chosen shipping destination to place the packs in the freezer once delivered. Cape Town ONLY.
Can I arrange delivery on a specific day?
To arrange delivery on a specific day please email firstname.lastname@example.org and advise the best day (Monday – Friday) for delivery, as well as your contact details for the day of delivery.
Unfortunately we can’t provide an exact time of the delivery on this day, so if you do need to step out, please leave a note at your door or reception giving permission to leave the goods there.
Please note that AM Healthy or its 3rd party courier unfortunately can’t take responsibility for goods which are damaged, spoiled or stolen once left by our courier. If no note is left and no one is home, then we have instructed the courier to return the goods to our warehouse, and an additional delivery charge of R120 will be levied or withheld from refunds due to courier charges.
Please ensure you keep your mobile phone switched on (and not on silent) on your nominated delivery day as the courier company may need to contact you.
I have received my order and certain products are damaged, what should I do?
Although we do our best to protect all of our products during their journey to you, occasionally they can get damaged during couriering. If you have received damaged products please email us at email@example.com within 7 days of delivery and we will arrange a replacement for you.
An item that I purchased was damaged during use or cleaning, what can I do?
Because our products are 100% natural there is always the risk that they could be damaged during use or when cleaning. While we do our best to ensure the highest quality possible, the durability of natural products is somewhat unpredictable at times. We appreciate that you recognise that our products are from nature and thank you for your understanding.
Can I return my purchased items if I change my mind?
We unfortunately don’t offer returns or refunds (unless your product is damaged when you receive it, in which case you will need to notify us via email at firstname.lastname@example.org within 7 days of receiving your product).
What is AM Healthy's return policy?
AM Healthy is happy to replace any product that is faulty or doesn’t meet our specifications provided that:
AM Healthy is notified via email (email@example.com) of the faulty product within 7 days of receiving the product, with a photograph of the defective product.
You have valid proof of purchase.
You are able to return the product, in original box, back to our head office.
A replacement hasn’t already been issued.
Although our aim is to create great-tasting, functional products, dissatisfaction of taste isn’t considered faulty
Please contact us at: firstname.lastname@example.org
Can I update my delivery address after placing my order?
We unfortunately can’t change your delivery address after your order has been placed, so please ensure it is correct before finalising your order. This is because your order information is immediately sent to our warehouse where they will prepare your order for dispatch.
Can I update, edit or cancel my order?
We unfortunately can’t update, edit or cancel any order once you’ve completed checkout.
The item I would like to buy is out of stock, how should I go about placing an order?
Please send an email directly to email@example.com with your desired order and we will advise when the out of stock items will be available to purchase.
The item I would like to buy is out of stock. How long will it take to come back in stock?
Feel free to email us at firstname.lastname@example.org to determine when stock will arrive.
What makes us Shine Brighter?
I have partnered with my favourite local companies that share a similar business ethos and lifestyle with health food being at the forefront. Focusing deeply on innovation in the emerging organic, sustainable and plant-based food movements. Bringing healthy & delicious food to our community. We work with small business that provide the highest standards for produce authentication from source to product.
What about my private information?
AM Healthy values the importance of you and your private information and is committed to protecting any personal information we hold about you and safeguarding your privacy.
What happens to my personal information?
The nature of the personal information we collect and hold, and where it comes from, vary according to the circumstance with which we are dealing with. Personal information comes from you personally, your agents, documentation, correspondence (including telephone, via our email or social media) and from third parties.